Q． What happens if I lose my ticket? Is that possible to reissue?
A． We cannot reissue lost, burned, stolen, or destroyed tickets for any reason. Entering the venue without a ticket is strictly prohibited, even if providing the proof of purchase.
Q． Can I refund for the schedule conflict ?
A． Tickets cannot be refunded. Also, ticket resale is strictly prohibited. Pleaes note that we will not be responsible for any related trouble.
Q． Can I change my seating area after purchasing my ticket?
A． We cannot alter, exchange, or refund the tickets after the purchase.
Q． Should a 2-Day ticket be used by the same person on both days?
A． Yes. It is only valid for the same person both Qualifier and Finals. Please purchase 1-Day tickets for each day if different person are visiting. Also, please don’t remove your wristband until the race of the Finals is finished. The wristband will become invalid if removed for any reason.
Q． From how old do children need their own tickets?
A． Elementary school children (above the age of 6) require tickets to enter. One preschooler (below the age of 6) can be accompanied by one adult. In Deluxe Area, preschooler is not allowed to stay in the area without being accompanied by the parent due to safety concerns.
Q． Can I buy tickets on the race day?
A． Ticket sale on the race day is yet undecided. The information will be updated when confirmed.
Q． Is there any discount for the physically challenged?
A． We do not have any discount.
Q． Can I buy tickets for wheelchair area?
A． The tickets will be on sale from March 4th (Sat) 12:00pm. Details about location and price will be informed on our website once determined.
Q． Can I refund my ticket when the race is cancelled?
A． [If the race takes place on Saturday but cancelled on Sunday.] If the Final is cancelled, you could get a refund on 1-Day Ticket for Finals but not on 2-Day Ticket. Results of the qualifying session will determine the ranking of the race.
[If the race is cancelled both Saturday and Sunday.] All the tickets (2-Day ticket, 1-Day Ticket for Qualifier, and 1-Day Ticket for Finals) can be refunded.
About how to refund, please check our website which will be updated.
Q． What happens in the event of raining/stormy weather?
A． We will make a decision regarding the day’s races after evaluating the course condition and confirming the safety of the pilots. ※We recommend that spectators bring rain gear (umbrellas are prohibited) in case of sudden rain.
Q． What kind of clothes should I wear to watch the race?
A． As the competition takes place outside, there may be sudden changes in the weather conditions. We recommend spectators dress in clothing that can be adjusted accordingly between day and night temperatures.
Q． Can I get into other areas?
A． No. You cannot get into other areas besides the ticket that you purchased.
Q． Can I smoke in the venue?
A． It will only be allowed in the smoking space.
Q． Is there any place to store my belongings?
A． No. We ask that spectators keep their belongings with them at all times.
Q． Can I bring drinks to the venue?
A． Carrying glass bottles and cans into the venue is strictly prohibited for safety concerns. Plastic bottle with less than 600ml is allowed to be carried per person. (In order to prevent heat stroke)
Q． Can I bring foods to the venue?
A． Carrying food into the venue is prohibited. Please make use of the food stands inside the venue.
Q． Are there any things prohibited to carry into the venue?
A． Any items which could bother the race or threaten the safety of other spectators are strictly prohibited from being carried into the venue. Also, it is prohibited to carry the items listed below into the venue. 1. All type of chairs (Regardless of the size or the shape, all the chairs are prohibited) 2. Picnic sheets. (However, the souvenir ones of Red Bull Air Race 2015 are allowed. You can also buy them inside the venue this year as well.)
Q． Are there nursing rooms in the venue?
A． We have several nursing rooms in the venue. The locations will be updated on our website when confirmed.
Q． Can I take my pet to the venue?
A． Pets are not allowed to enter the venue except guide dogs.
Q． Is it possible to film the competition?
A． Please feel free to film the competition. If using photographing equipments, please purchase “B Photographers Area” ticket.
Q．an I arrive at the venue right before the competition starts?
A． We expect the venue to be very crowded. We advise spectators to arrive at the venue with plenty of time.
Q． Can I buy the merchandise without tickets?
A． The merchandise stand outside the venue is yet undecided. The information will be updated via HP when confirmed.
Q． Can I display banners?
A. No. Banners are not allowed to be displayed.
Q． Can I get there by car? Is there any parking lot available?
A． We will not have a parking lot available on the day of the race. We ask that spectators make use of public transportation.
Q． Can I get there by bicycle?
A． We will not have a parking lot available on the day of the race. We ask that spectators make use of public transportation. Parking bicycles on the street is strictly prohibited around the venue. It would trouble the neighbors.
Q． Is the parking lot in Chiba Makuhari Seaside Park available on the day of race?
A． Available only for spectators who purchased the lounge tickets and the staffs.
Q． Is there a shuttle bus from the train station available?
A． There is no shuttle bus service. You can take the bus which goes to “ZOZO Marine Stadium” to the venue.